Privacy Policy

Effective Date: 13.3.2026

Welcome to brokerology.ai, operated by Loans Only Pty Ltd ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal and business information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Services

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1. Information We Collect

‍We collect information that identifies, relates to, or could reasonably be linked to you or your brokerage. This includes:

  • Personal Information: Primary contact name, head broker name, email addresses, and mobile phone numbers.
  • Business Information: Brokerage name, ABN, ACN, Australian Credit Licence (ACL) number, legal entity type, business address, and operational details (such as aggregator software, broker count, and volume).
  • Technical Data: Session IDs, IP addresses, and browser types used to interact with our forms and website.

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2. How We Collect Your Information (Including Real-Time Auto-Save)

‍We collect information directly from you when you interact with our Services, specifically through our online inquiry and booking forms.

  • Real-Time Data Capture: To improve user experience, prevent data loss, and assist with technical support, our web forms utilize an auto-save function. This means your text input is securely captured and saved in real-time as you type, and as you navigate between form fields. We collect and store this information even if you abandon the form prior to final submission.

4. How We Use Your Information

‍We use the information we collect for the following purposes:

  • To provide, operate, and maintain our compliance Software-as-a-Service (SaaS) products.
  • To establish and manage your account and CRM profile.
  • To provide customer service and technical support.
  • Abandoned Inquiries: If you begin an inquiry but do not complete the form, we may use the auto-saved contact information to send a one-time customer service communication to offer assistance. We will not add incomplete inquiry data to our promotional marketing lists without your explicit, opt-in consent.

5. How We Share Your Information

‍We do not sell your personal or business information. We may share your information with:

  • Service Providers: Third-party platforms (such as our CRM and database providers) that facilitate our operations. These providers are strictly bound by confidentiality and data protection obligations.
  • Legal Requirements: When required by Australian law, regulation, or legal process.

6. Data Storage and Security

‍We implement industry-standard administrative, technical, and physical security measures to protect your information from unauthorized access, loss, or alteration. We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law. Incomplete inquiry profiles that remain inactive for a standard operational period are routinely purged from our active systems.

7. Accessing and Correcting Your Information

‍You have the right to request access to the personal information we hold about you and to ask that we correct any inaccuracies. To make a request, please contact us using the details below.

8. Complaints

‍If you believe we have breached the Australian Privacy Principles and wish to make a complaint, please contact us. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

‍For any questions or concerns regarding this Privacy Policy or your data, please contact us at:

‍Email: chrisg@brokerology.ai

‍Entity: Loans Only Pty Ltd